Bista Solutions Inc. - Open Source Applications
The success and failure of any Free and Open source software (FOSS) or product depend on the popularity as on its community. Both are interrelated with each other as one cannot survive without other. Today no one want to work with a looser, be it is the case of any business, every dominating project organically erase competition and hence born as a Monopoly.
Lets take some of the examples of Enterprise business application, so when an ERP (Enterprise Resource Planning) is concerned there are many open source ERP who has taken the lead one of them are OpenERP, other example onto a SME (Small & Medium Enterprise looking out for a Open Source CRM (Customer Relationship Management ) would like to go for vTiger or SugarCRM, similarly big enterprise might go for Compeire or in case of proprietary category Salesforce. Hence there are similar cases with other software category, although masses might not be able to describe that how an Open source is comparable to a closed source for eg any over-sensitive programmer is expected to have an installation of Linux on his or her home computer. These are all instance of commercially successful and dominant open source software businesses.
On a basic note it is secondarily price which plays a biggest role in influencing one’s final choice when going through for a product. Apart from the price there are other feature which provide buyer for selecting the software such as time required, dynamic feature, user friendly etc. Hence when the software is provided free of cost every one select best of the best solution to full fill the requirements quite obvious!
Another point onto the open source software is when you get source code and everything to play with the software the chances of innovating, modifying, customising and creating other opportunities increases which in turn provide a better platform for other new users.
Showing posts with label customer relationship management. Show all posts
Showing posts with label customer relationship management. Show all posts
Saturday, May 15, 2010
Many Open source – Whom to select?
Friday, March 19, 2010
vTiger - An Open Source CRM
www.bistasolutions.com
Introduction:
vTiger - An Open source application that is an advance replica of SugarCRM, completely open source as compared to SugarCRM where certain modules are paid and it is very much comparable with Salesforce.com which is again a Proprietory software in CRM Segment.
Technology:
Built on LAMP/ WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects (SugarCRM).
Origin of core development team is based in Bangalore, India.
It provides reporting, a customer portal and an Outlook plugin in its free edition, which is considered as paid in other CRM applications (SugarCRM and others).
Apart from the above, vtiger features multiple database support, security management, and various web forms, which is available in over 15 different languages.
Installation:
vtiger CRM installation is entirely done from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver from cpanel noted that they have the correct version of PHP and mySQL already installed. From 5.x, the package comes bundled with PHP/MySQL installations, fully customisable. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files.
Who can use it ?
vtiger CRM is a free, full-featured, 100% Open Source CRM software where no extras to be paid on purchasing other modules and very much ideal for small and medium businesses, with low-cost or product support.
These are just the ABC of vtiger CRM, in my comming post i will be covering with the exclusive and outstanding features of vtiger.
Introduction:
vTiger - An Open source application that is an advance replica of SugarCRM, completely open source as compared to SugarCRM where certain modules are paid and it is very much comparable with Salesforce.com which is again a Proprietory software in CRM Segment.
Technology:
Built on LAMP/ WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects (SugarCRM).
Origin of core development team is based in Bangalore, India.
It provides reporting, a customer portal and an Outlook plugin in its free edition, which is considered as paid in other CRM applications (SugarCRM and others).
Apart from the above, vtiger features multiple database support, security management, and various web forms, which is available in over 15 different languages.
Installation:
vtiger CRM installation is entirely done from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver from cpanel noted that they have the correct version of PHP and mySQL already installed. From 5.x, the package comes bundled with PHP/MySQL installations, fully customisable. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files.
Who can use it ?
vtiger CRM is a free, full-featured, 100% Open Source CRM software where no extras to be paid on purchasing other modules and very much ideal for small and medium businesses, with low-cost or product support.
These are just the ABC of vtiger CRM, in my comming post i will be covering with the exclusive and outstanding features of vtiger.
Wednesday, March 17, 2010
Customer Relationship management or Caring Relation with Management ?
Caring relation or Customer Relation?
Yes, that both word can be used interchangeable in the world where costumers are considered as a king of Market. Today people purchase products and they accept a service which is attached directly to that particular product. Forgot about Malls and big shopping centre, today even a person who is purchasing a pin from a shopkeeper is expecting a good after sales service. As we all know that a single bad service from the seller lost the confidence of the buyer in this competitive world. Today maintaining Relationship not only relationship but best relationship with customer is very difficult and a long process. But yes you can start with at least satisfying the costumer on the initial level and then moving the level of Costumer gladness.
In the process of achieving costumer enchantment Information Technology plays an important role. Where a good technology which provide regular feedback from the costumer, and correcting it, providing with the best of information on the same. Solving the problem with zero down time etc. Today the most important thing is that people don’t want to wait as the market is becoming costumer centric.
Coming to the final answer where Technology such as CRM software plays a major role in creating better relationship with your customer. Today in many organisations it is widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. Today whether it is a big organisation or SME the overall goals are to find, attract, and win new clients, with the help of providing them the best things and giving the superb to those who already exist.
It generally denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs.
Yes, that both word can be used interchangeable in the world where costumers are considered as a king of Market. Today people purchase products and they accept a service which is attached directly to that particular product. Forgot about Malls and big shopping centre, today even a person who is purchasing a pin from a shopkeeper is expecting a good after sales service. As we all know that a single bad service from the seller lost the confidence of the buyer in this competitive world. Today maintaining Relationship not only relationship but best relationship with customer is very difficult and a long process. But yes you can start with at least satisfying the costumer on the initial level and then moving the level of Costumer gladness.
In the process of achieving costumer enchantment Information Technology plays an important role. Where a good technology which provide regular feedback from the costumer, and correcting it, providing with the best of information on the same. Solving the problem with zero down time etc. Today the most important thing is that people don’t want to wait as the market is becoming costumer centric.
Coming to the final answer where Technology such as CRM software plays a major role in creating better relationship with your customer. Today in many organisations it is widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. Today whether it is a big organisation or SME the overall goals are to find, attract, and win new clients, with the help of providing them the best things and giving the superb to those who already exist.
It generally denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs.
Area of Expertise - Open Source Business Applications.
Our business applications are made in a very customized manner to complete their business challenges in a cost effective way. Our business applications gives you a better insight and visibility & improve operational efficiency and effectiveness with flexibility.
This area of expertise includes the following Applications: -
- Enterprise Resource Planning.
- Customer Relationship Management
- Workflow management
- Document Management System.
- Human Resource Management.
Above all applications are Build on using Open source Technology and i would be covering each in depth in my forthcoming post.
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